Refund policy

Return and refund policy

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at brandice.pruitt@gmail.com with your order number and clear photos.

After review, we may provide a replacement, store credit, or refund for approved claims.

For non-damaged returns, items must be unused, in original packaging, and in resellable condition. Return shipping costs are the customer's responsibility unless the return is due to our error or a verified damaged/defective item.

Do not send items back before receiving return instructions from support.

Approved refunds are issued to the original payment method. Processing and posting may take 5 to 10 business days after approval, depending on your payment provider.