Refund policy

Return and refund policy

We offer a 30-day return window from the date your order is delivered.

To request a return, contact us at support@northkitshop.com with your order number and reason for return. Please do not send items back before receiving return instructions from our support team.

To be eligible for a return, items must be unused, in original packaging, and in  We aim to resolve issues quickly.resellable condition. Return shipping costs are the customer's responsibility unless the return is due to our error or a verified damaged, defective, or incorrect item.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible after delivery with clear photos so we can resolve the issue quickly.

Once your return is received and reviewed, approved refunds are issued to the original payment method. Depending on your payment provider, processing and posting may take 5 to 10 business days after approval.